Refund policy

Thank you for shopping at Jazzy Jewelry. We strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we're here to help.

Return rules summary

  • Returns accepted for 30 days
  • Customer provides return shipping
  • No restocking fee
  • No final sale items

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

To initiate a return, please follow these steps:

1. Please contact our customer service team at info@jazzyjewelry.ca to request a return authorization (RA) number. This number must be included with your return package.
   
2. Securely package your item(s) in the original packaging, if possible, along with any accessories and documentation that were included with the product.

3. You are responsible for paying the return shipping costs. We recommend using a trackable shipping service.

4. Ship your return to the address provided with your RA number. 

5. Include a copy of your original receipt or proof of purchase inside the package.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Approved Refunds

If your return is approved, a refund will be processed to your original method of payment within 5-7 business days. The timing of the refund posting to your account may vary depending on your financial institution.

- **Rejection of Refunds**: If your return does not meet our return policy criteria, we reserve the right to reject the return and not issue a refund. We will contact you to discuss available options in such cases.

Exchanges

We do not offer direct exchanges. If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.

Contact Us

If you have any questions about our return and refund policy, or if you need assistance with a return, please contact our customer service team at info@jazzyjewelry.ca. We are here to assist you and ensure your satisfaction with every purchase from Jazzy Jewelry.

Thank you for shopping with us! We appreciate your business and look forward to serving you again in the future.